30-day returns
You can request a return within 30 days of delivery. Please contact us before sending the rug back so we can explain the process.
Damaged item or lost order
If your rug arrives damaged or the shipment is lost, contact us with your order details. We will arrange a replacement.
Return costs
For returns for any other reason, return shipping costs and any related taxes or fees are paid by the customer. Original shipping costs and any applicable conditions are confirmed with our team before the return.
Before shipping, we send photos of the finished rug so you can check how it looks.