Refund policy

30-day returns
You can request a return within 30 days of delivery. Please contact us before sending the rug back so we can guide you through the process.

Damaged item or lost order
If your rug arrives damaged or the parcel is lost, contact us with your order details and we will arrange a replacement.

Return costs
For returns for any other reason, return shipping costs and any related duties or fees are paid by the customer. The applicable terms are confirmed with our team before the return.

Custom rugs
Custom rugs are made to your specifications. Please contact us before ordering so we can confirm the return conditions that apply to your project.

Before shipping, we send you photos of the finished rug so you can check how it looks.